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Refund policy

	EXCHANGE	RETURN
Conditions	Products purchased at X-BBQ directly from the supermarket or online: Products must be purchased within 7 days. Products must be in their original condition, with all tags, labels, and unopened packaging. Products must not have been used. Products must have defects due to manufacturing. Products must be new and free from dirt or scratches.	Products purchased online or directly at X-BBQ. Products must be purchased within 7 days. Products must be in their original condition, unused, and unopened. Products must be new and free from dirt or scratches. Products must have defects due to manufacturing.
Products cannot be exchanged or returned	Products that have been used: Products not sold by X-BBQ. Defects caused by user error, apart from those caused by manufacturing. Products included in promotional or discounted sales are not eligible for exchange or return.	Products purchased directly from the supermarket can only be exchanged, not returned: Products not sold by X-BBQ. Products that have been used. Defects caused by user error, apart from those caused by manufacturing. Products included in promotional or discounted sales are not eligible for exchange or return.
Exchange and Return Policy	For other products priced equal to or higher than the product to be exchanged.	X-BBQ accepts the return of the product and refunds the customer the amount they paid for that product.
How to exchange or return a new product	Method 1: Exchange the product directly at any supermarket within the X-BBQ system. Method 2: Exchange the product via postal service. Step 1: Send the product to the address: 9Ruko Puri Botanical block I 9 no 3 Joglo, Jakarta Barat 11640. Inside the package, include the following information for the exchange request: Order number Buyer’s phone number Name of the product to be exchanged Step 2: Call (62) 81215333777 or send information via email to xbbq.id@gmail.com to notify your request for a product exchange. Step 3: X-BBQ will send the new product to the customer within 48 hours from when the product is received and confirmed to meet the exchange policy.	Method 1: RETURN the product directly at any supermarket within the X-BBQ system. Method 2: RETURN the product via postal service. Step 1: Send the product to the address: Ruko Puri Botanical block I 9 no 3 Joglo, Jakarta Barat 11640. Inside the package, include the following information for the return request: Order number Buyer’s phone number Bank account information for the refund Step 2: Call 0(62) 81215333777 or send information via email to xbbq.id@gmail.com to notify your request for a product return. Step 3: X-BBQ will process the refund for the customer within 48 hours of receiving the product and confirming it meets the return policy.

Effective Date: 01/01/2024 Welcome to X-BBQ, the best retailer of BBQ grills and accessories. By accessing or using our website: x-bbq.id, you agree to abide by these Terms of Service ("TOS") as outlined below. Please read them carefully before making any purchase or interacting with our site. If you do not agree to these terms, do not use our website. 1. Acceptance of Terms By using the X-BBQ website, you agree to the terms and conditions set forth in this TOS and any future amendments. X-BBQ reserves the right to modify these terms at any time, and your continued use of the website after such changes will constitute your acceptance of the modified terms. 2. Use of Website You agree to use X-BBQ's website only for lawful purposes and in accordance with our TOS. You may not use the website to: Violate any local, state, or international laws. Engage in fraudulent activities. Interfere with the website’s operation, including hacking or transmitting viruses. 3. Registration and Account To access certain features, such as making a purchase, you may need to create an account on X-BBQ. You agree to: Provide accurate and complete information during registration. Maintain the confidentiality of your account details (username and password). Be responsible for all activities under your account, including any unauthorized access. If you believe your account has been compromised, please notify us immediately. 4. Products and Pricing At X-BBQ, we strive to provide accurate descriptions and prices for all our BBQ grills and accessories. However, we reserve the right to: Modify product availability, pricing, and descriptions at any time. Correct any errors in the product information on the website. All prices are in USD and may be subject to additional taxes, shipping fees, and duties. 5. Ordering and Payment When you place an order on X-BBQ, you are offering to purchase a product, subject to these terms. Once we receive your order, we will send you an email confirming your order details. Payment for orders must be made via the payment methods listed on the website. By submitting payment, you authorize us to charge your payment method for the total amount of the order, including any applicable taxes, shipping, and handling fees. 6. Shipping and Delivery X-BBQ offers shipping to various locations. Shipping times and fees will vary depending on the delivery address and the chosen shipping method. Once your order is dispatched, you will receive a tracking number to monitor the delivery progress. While we make every effort to ensure timely delivery, X-BBQ is not responsible for delays caused by external factors such as weather conditions or carrier delays. 7. Returns, Exchanges, and Refunds We want you to be completely satisfied with your purchase. If you are not satisfied with your BBQ grill or accessories, you may return or exchange them within 7 days from the date of delivery. Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Refunds: Refunds will be processed after we receive and inspect the returned product. The refund will be issued to the original payment method. Exchanges: If you wish to exchange a product, you can contact us for assistance in choosing a replacement. Some items, such as customized BBQ grills or opened accessories, may not be eligible for return. Please refer to our Return Policy for more details. 8. Privacy Policy Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data. 9. Intellectual Property All content on the X-BBQ website, including but not limited to text, images, logos, product names, and trademarks, is the property of X-BBQ and is protected by copyright laws. You may not use, copy, or reproduce any of our content without prior written consent from X-BBQ. 10. Limitation of Liability To the fullest extent permitted by law, X-BBQ is not liable for any indirect, incidental, or consequential damages arising from your use of the website or the purchase of products. Our liability is limited to the total amount paid for the product or service in question. 11. Governing Law These Terms of Service will be governed by and construed in accordance with the laws in Indonesia Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Jakarta Barat. 12. Dispute Resolution If any dispute arises between you and X-BBQ, we encourage you to contact us directly to resolve the issue amicably. If a resolution cannot be reached, the dispute will be resolved through binding arbitration in Indonesia, as per the rules of Indonesia 13. Termination of Service X-BBQ reserves the right to suspend or terminate your access to the website if you violate these Terms of Service. Termination will not affect any of your obligations incurred before such termination. 14. Updates to Terms X-BBQ reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will become effective immediately upon posting. It is your responsibility to review this page periodically for any changes. 15. Contact Us If you have any questions or concerns about these Terms of Service, please contact us at: X-BBQ Customer Support Email: xbbq.id@gmail.com Phone: (62) 81215333777 Address: Ruko Puri Botanical block I 9 no 3 Joglo, Jakarta Barat 11640