Privacy policy

Last Updated: 11 November 2024

Welcome to x-bbq.id (the "Site"). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or communicate with us. By using our Site and Services, you agree to the terms outlined in this policy. If you disagree with any part of this Privacy Policy, please refrain from using our Site or Services.

1. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal obligations, or for operational reasons. Updates will be published on this page, and the "Last Updated" date will be revised accordingly.

2. Information We Collect

The type of personal information we collect depends on how you interact with us. Below is a detailed breakdown:

A. Information You Provide Directly

We collect information you provide voluntarily when interacting with our Site or Services:

  • Contact Information: Name, address, phone number, and email.
  • Order Information: Billing and shipping details, payment confirmation, email, and phone number.
  • Account Information: Username, password, and security questions for account security.
  • Customer Support Information: Details shared during customer support inquiries.

Note: Certain features of our Services require this information. Declining to provide it may restrict access to those features.

B. Information Collected Automatically

We use technologies like cookies, pixels, and similar tools to collect data about your interactions with our Site:

  • Usage Data: Pages viewed, clicks, and time spent on the Site.
  • Device Data: Browser type, IP address, and network connection details.

Why We Collect It

  • To analyze user behavior and improve our Site’s functionality.
  • To enhance your user experience and identify issues.

C. Information from Third Parties

We may also receive information from trusted third parties:

  • Payment Processors: To process payments securely.
  • Marketing Platforms: To tailor promotional content based on your preferences.

3. How We Use Your Information

We use your personal information for various purposes:

  1. Providing Services: To process payments, manage orders, and deliver products or services.
  2. Marketing: Sending promotional content via email, SMS, or ads tailored to your interests.
  3. Fraud Detection: Preventing, detecting, and responding to fraud or malicious activity.
  4. Customer Support: Assisting with queries or issues you may face.
  5. Improving Services: Enhancing our Site’s features and functionalities based on usage data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance User Experience: Remember your preferences.
  • Analyze Traffic: Understand how visitors use the Site.

Managing Cookies
You can block or delete cookies using your browser settings. However, disabling cookies may impact your browsing experience and restrict certain features.

For more on cookies used by Shopify, visit Shopify’s Cookies Policy.

5. How We Share Your Information

We may share your personal information in the following scenarios:

  1. Service Providers: With vendors providing services like payment processing, order fulfillment, IT management, and analytics.
  2. Business Partners: For advertising and marketing purposes.
  3. Legal Obligations: To comply with legal requirements or respond to lawful requests.
  4. Corporate Transactions: In case of a merger, acquisition, or bankruptcy.

We Do Not Sell Sensitive Personal Information
Your sensitive data will not be disclosed or used to infer characteristics without your explicit consent.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  1. Access: Request details of the personal data we hold.
  2. Correction: Update any incorrect or incomplete data.
  3. Deletion: Request deletion of your personal information.
  4. Portability: Obtain a copy of your data in a portable format.
  5. Restrict Processing: Limit how we use your data.
  6. Withdraw Consent: Revoke consent where it applies.
  7. Appeal: Dispute a decision we make about your request.

How to Exercise These Rights
Contact us at ngothienan@gmail.com or use the details provided below. Verification may be required before processing your request.

7. Data Retention

We retain your personal information as long as necessary to:

  • Provide services.
  • Fulfill legal obligations.
  • Resolve disputes or enforce agreements.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies before sharing any information.

9. Children's Privacy

Our Services are not intended for children under 16. If you believe a child has provided us with personal information, please contact us immediately for its removal.

10. Data Security

We implement robust measures to safeguard your data. However, no system is entirely secure. Avoid sharing sensitive information via unsecured channels.

11. International Data Transfers

Your data may be processed outside your country, including in countries with different data protection laws. We adhere to recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses.

12. Contact Us

For questions or to exercise your rights, please contact us: